This travel agency did an amazing job of working within our framework to provide a great vacation - like being on your own to experience Madrid and environs, but with a guardian angel making sure doors magically opened and you experienced everything you wanted to experience without even being aware that that was what you wanted. Two examples of this great sercvice during the trip: our train to Toledo was delayed one hour and then we all had to run to another platform to stand on the next train all the way to Toledo. Our guide was nonetheless waiting for us and she had already adjusted iur lunch reservation. The next day our agent called to let us know that she had obtained a refund of our train fare from Renfe. It hadn’t even occurred to us that this was possible. Second, on our last day in Madrid, we texted our agent to ask for a last minute recommendation for a flamenco show. In 30 seconds we had an answer. The show was very authentic and fantastic.
The most enjoyable parts of our trip were a day excursion to the city of Toledo (our travel aegncy arranged round trip train tickets and we were met at the train station by a wonderful guide who lives in Toledo) and a full day trip through the Ribera del Duero wine region with a wine expert who was clearly very familiar with the region.
Because we made our own hotel arrangements and needed to stay in Madrid, our visits to Toledo and Cordoba were day trips. If we could do something differently, it would be to stay in each of those cities for at least one overnight to experience them more as locals than as tourists.
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