Great trip but was a little disappointed with the overall itinerary. Way too much time spent in the car traveling between places. They don't use their own drivers/guides and we felt our driver was just that, a driver with limited guiding skills. After having used Zicasso 3 times in the past (Patagonia, Portugal, and Africa) and always having a 5 star experience, we had high expectations that unfortunately were not met.
North Ireland was very interesting and the hotel was fantastic.
Ashford Castle was beautiful.
The Cliffs of Moher and the hiking and biking around Ireland.
The hotel in Dublin was excellent and very well located.
Less time in the car and more time exploring on foot or bike.
Travel Companies Review:
I was very disappointed to hear that you were not pleased with your driver. The driver is an integral part of your experience and we work hard to ensure that it is a positive one.We work with a variety of companies that specialize in the sort of trip that you booked with us. The company that we choose for a specific trip varies based on the client. We do our best to match a driver with the activities, needs and travel style of our customer.
The company that we used for your trip was one that we use frequently due to the excellent feedback that we get from clients about their drivers. I would guess that we hire them for close to half of the trips that we book in Ireland. We often request your driver by name because of the positive feedback that we get about him. In fact, there are two reviews on this website that specifically mention how great their driver was. These trips were handled by your driver.
The point of this note is not to refute your experience. Unfortunately, it was bad and there is nothing that we can do to change it now. Instead, the purpose of this note is to assure you that we work with the very best transportation companies that we can find. We add and drop companies from our list based on detailed client feedback. Given how important the driver is to our client's overall experience, this is a task that we take very seriously.
We really appreciate your feedback. We will be sharing your feedback with our Irish partner to try and avoid this sort of disappointment in the future.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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"Great recommendations on the places to stay, especially Inns and B&Bs outside of the larger cities and towns."
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