This agent and her company were competent in putting together a trip that went without a hitch.
The easiest and best answer is everything. Some highlights: were our stay in Castello Banfi Il Borgo, our visits to several communes in Tuscany, our time on Lake Como, our day trip to Bologna, and our stay in the hotel in Venice.
We'd loook for different accommodation in Verona as the place we stayed was not up to par as compared to all of the other accommodations. We would have stayed one more evening in Florence since we lost a whole day there when we day tripped to Bologna. As much as we thoroughly enjoyed the Bernina Express train trip, we were not impress with our short time spent in St. Moritiz.
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