Our travel agency provided first rate customer service throughout our experience of planning a vacation with them and also the travelling. Every question, no matter how small, was answered immediately both here in the USA and also by local representatives when we were in Europe. Our vacation to Prague and Vienna was amazing thanks to this company.
Our accommodation in Prague was exceptional, as was the private tour guide that our travel agency matched us with. They also provided a walking tour in Vienna that was extraordinary - one of the best we have experienced in our travels.
Our local representative in Prague met us at our hotel the day we checked in and provided answers to any questions we had as well as suggestions for dining, and then even made the reservations for us! The personal service was wonderful and we felt taken care of.
We loved the art and architecture in both locations.
One small thing - I would ask more questions about the time line of the large group tour we took (how much time on a bus vs. how much time in the actual tour).
Otherwise, the experience was fantastic.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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