I would not use this company again.
1. there was a cheaper fare if we added one more country (never offered) easily done
2. I was never informed of time change on United IAH/FLL flight. Which was huge.
3. Virgin America is a mess in FLL, no one knew what they were doing and they have just been acquired by Air Alaska. No the agent's fault I know, but it might have been nice if they recommended someone else with a better track record.
Our trip was wonderful, but the flights could have been better. We weren't even sitting together for the Brisbane/Auckland portion. And that portion was coach not business class also.
Since Zicasso did not do the trip I don't see the relevance of my answer. Except to say that our tour company did a fantastic job and we were only 4 people on the tour and they ran it perfectly.
not use either Zicasso or this travel company
TRAVEL COMPANY COMMENTS:
Thank you for submitting your review, as we have communicated several times and reviewed all the points raised, I would like to outline our responses to assist future travelers who may be concerned by our company being awarded a 1* review when our current average is 4.79* over 446 reviews. We are disappointed you did not feel your booking experience with us was a positive one as we always strive to provide our clients with the trip of a lifetime.
To clarify, our company solely provided airline tickets and travel insurance as the client booked a fully escorted tour in New Zealand for which the operator does not work with travel agents.
With regards to a less expensive airfare being available if we included another country, we included Australia & New Zealand in your airfare and as both of these flights were non-stop, including another country would not have made sense, unless requested by you, which was not. The airfare purchased was the best priced business class fare for the destinations you advised us you wished to visit at the time of booking.
As advised, we did notify you of the flight time change by email on 12 September and clarified that there was no other flight option between Houston and Fort Lauderdale, the 2 hour 50 minute time change pushed through by United was less than ideal but as there were no alternatives to book you on the same day, it remained the best option. I appreciate you acknowledging as you were in the midst of Hurricane Irma it was likely you missed this email update.
At the time of purchasing your airline ticket, Alaskan Airlines had not purchased Virgin America nor announced they would. Virgin America/Alaskan Airlines is one of the only non-stop flight options available to LA from Fort Lauderdale. We have not received any other complaints regarding the check-in service provided by Virgin America and I am sorry you had a stressful start to your trip at the Fort Lauderdale trip.
The tickets we issued on your behalf, as per the flight itinerary you traveled on, had you confirmed in business class from Brisbane to Auckland and sitting together in seats 1A and 1C. As per our subsequent communications we have clarified you did indeed travel in business class for this flight and the flight you are referring to in coach class was the Queenstown to Auckland flight that does not offer business class and coach is the only option. Your flight itinerary always displayed the Queenstown to Auckland flight as coach class.
I am pleased that you enjoyed your time in Australia & New Zealand, we would have been delighted to provide your complete trip to these destinations but as it was not possible due to your tour selection not working with travel agents, we were unable to in this case. All the airline options we provided were with highly rated airline partners at competitive prices and I hope you appreciate as the travel agent the constant fluctuation of airfares and the experience at the airport is not within our control.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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