We had a very nice 10 day family holiday in Japan very nicely and professionally organised by our travel agent. The only limitation was the guide in the second part in Nara and Kyoto, the guide in Tokyo was very very good but unfortunately the second guide in Kyoto and Nara lucked knowledge and experience and also was getting anxious instead of the relaxed attitude of our Tokyo guide. I would have given a 5star but for this I am giving a 4 star. Apart from that the rest was fantastic.Thank you to our agent.
Travel Company's Comments:
Warm Greetings from sunny Tokyo!
Thank you very much for your feedback.
We are glad to read that you had a great stay with us in Japan but we are also sorry to hear you were not fully satisfied with your Kyoto guide. Although it is not a mandatory requirement by the Japan Tourism Agency, all our Hitotoki guides are licensed guides which means they went through a difficult examination from the Japanese Government to validate their knowledge about Japan’s history and culture but we apologize if her skills didn’t fully satisfy you. She was concerned that you would not be enjoying all Kyoto has to offer as per the tour pace and delayed requested starting time.
We apologize if this gave you the image that she was anxious as her main concern and focus was for you to enjoy your trip !
Also, thank you very much for your kind words towards your Tokyo guide. We will also share and review your feedback with her as well.
Thank you again for your excellent review and we will always look forward to welcoming you again in Japan.
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