Our travel agent made our trip virtually stress-free and customized for our every need. He was extremely responsive during the planning process, communicated and set expectations perfectly, and pivoted with ease when we wanted a change of plan. Everything he planned for us in Japan went very well. The only hitches were things that were absolutely NOT in his control (we had a late train, which was probably the only late train in all of Japan!). He could not have been more pleasant and kind. He met us at our hotel the first day and brought a gift in perfect Japanese tradition--he also brought a special gift for our daughter. He checked in with us throughout the trip and kindly called the last day to see if there was anything else he could do for us.
We are very fortunate that Zicasso recommended this company and that between the 2-3 agents we initiated with, this agent was the one we chose. We have other friends who went to Japan who felt "lost" and confused at times. We rarely felt that way, and it was all due to our agent's fantastic planning. Please recommend him highly to your clients. He provided top notch service and it was worth the slight upcharge. He was also very transparent about his fees; he is extremely honest and operates with integrity. Can't say enough great things about him.
The guide our agent booked in Tokyo was fantastic. She was very knowledgeable, personable the flexible. We had a full day with her and visited the Meiji Shrine, Shijoku Park, Harajuku, Omote-sando, and she took us to an Owl Cafe, and a Hedgehog Cafe with a spur of the moment change in plan. We learned a lot that day from her, about history and the culture of Japan.
Nothing--it was perfect. All due to our travel agent.
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