This was my first time using Zicasso and this travel agency. I was kind of nervous about it, since all of my communication with through email. But, I received regular communication from my agent as we fine-tuned my itinerary and in the days leading up to my departure for 2 weeks in beautiful Thailand. From the moment I arrived in Bangkok, everything went as planned. Drivers and guides were all on-time at identified meeting points. All of the guides were very good and some were fantastic!! The activities we prearranged exceeded my expectations -- we really got to see a lot of Thailand and its people. Our hotels were all very nice and located in good spots for getting around and exploring on our own. We loved Thailand and highly recommend this travel agency.
Highlights were the bicycle ride through the streets of Bangkok, the Cooking School in Chiang Mai, and the canal tour in Bangkok.
I don't think I'd change anything, except maybe extending the trip and staying a day or two longer in Chiang Mai. I might also like a hotel located in the hills surrounding Chiang Mai instead of in the town.
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