My wife and I had a fantastic 3 week trip to Sri Lanka in Dec. 2018-January 2019. This tour company provided us with an itinerary that allowed for a diversity of experiences, giving us an excellent snapshot of the culture, people, food and natural landscape of Sri Lanka, a country that has something to offer all travellers. We enjoyed the historical sites in the Cultural Triangle, the wildlife in Gal Oya National Park, hiking in Knuckles Mountain, relaxing in Tea Trails and walking on the beach in Habaraduwa. Kudos to this tour company for catering to our travel interests....both the company and the country did not disappoint!
1. Street food in Colombo.....you must try the Khotu Rotti!
2. Hiking Monkey Mountain , going on a boat safari in Gal Oya National Park and visiting with the local chief during our stay at the lodge near Gal Oya National Park. We enjoyed the remoteness of the lodge and the experienced staff at the lodge made the excursions most enjoyable.
3. Hiking in the cloud forrest of Knuckles Mountain, stopping in little villages, buying freshly picked and dried cardamom and eating lunch on the rocks in the river
4. Relaxing and eating in our bungalow at Tea Trails--the team caters to all your wishes
5. Bikes, boats and Bites near Galle----we liked biking through the villages, gliding down the river and eating Hoppers like the locals.
Two of our scheduled day trips were cancelled due to unforeseen circumstances. We missed the architectural tour in Colombo due to a family emergency for our tour guide and we missed the trip to Pollonaruwa due to a protest that blocked the highway for many hours. While this tour company promptly refunded us for these missed events that were beyond their control, we were a bit disappointed that we had no direct contact with their head office following these cancellations or at any time during the trip..all communication was done directly with our driver-guide. We have travelled extensively with many private luxury travel companies in different regions of the world, and we have been used to intermittent contact from the office during our travels to check how our trip was going and to query if we had any concerns. While the tout company was excellent in planning our itinerary prior to our arrival in Sri Lanka, we feel that the agency and their head office could have been more proactive during the trip by contacting us at least a few times during the 3 weeks we were in their country--all contact was via the driver--we missed the personal contact from the office!
Travel Company Comments
Thank you for your post-trip feedback. It is always lovely to hear what our clients have to say and I very much appreciate any constructive feedback as this helps us improve our services at this end. I have noted your comment regarding the lack of personal connection during the trip and that our team has not been in touch with you periodically throughout your stay here. I understand that my colleague had spoken to you when sorting out the refund but that you had not had any communication with the office other than that. Our team maintains regular contact with the guide to ensure everything is running smoothly on your trip but I agree that we should have been getting you on the phone here and there to ensure you were having a good time here and I sincerely apologize that this had not been the case. We have taken this feedback on board and briefed our team to ensure this does not repeat.
Once again, thank you so much for taking your time to review us and I am glad to see that our little island has impressed you!
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"Kudos to this tour company for catering to our travel interests....both the company and the country did not disappoint!"
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