We have been very pleased with all the guides, they were all excellent, the itinerary for the Most part was very good .
We wished our agent had paid more attention to the details of some flights .
For exemple , when we left Paris Thai airlines had no record of us and the representative who met us at the airport in Bangkok was clueless with very poor communication skills .
He was taking us out of the airport to get a visa when in fact we just had to transfert airline company
This put us in a bad mind set .
Also , not creating the Right chain of flights from He Ho to siem reap , when i Was questioning our agent about not staying in Bangkok overnight , he was very evasive. Simply owning the mistake would have gone a lot further .other travelers from China were booked on the direct flight , as we wanted ,without stopping overnight in Bangkok
The other issue was the visa for Vietnam , our agent charged us for a yearly multiple entries when we needed just one entry . When we found it out , our agent offered us a dinner.
A personal phone call from him, sporadically during the trip would have been a major plus
We had a great time and it was a great trip , but rather than posting a real analysis of the trip , we would rather recommend your company to people we know and express to them the areas where we thought improvement was needed .
The guides were absolutely amazing and personable.
Travel Company's Comments
Thank you for taking the time to post feedback about your trip, we appreciate any chance to improve in any way we can. We're glad you enjoyed your trip overall and apologize that these issues though they did not impact your trip, did upset you. Please let me explain the issues you experienced to absolve any lingering confusion there may be. We understand the inconvenience it must have caused during your Paris check-in, but we clearly ask travelers to re-confirm any flights listed on their itinerary before departure, also check on required visas and visa documentation, and other important details. For any Bangkok arrivals, we do also provide an escort upon arrival to assist with any transfers or immigration. For the flight connections from Myanmar to Cambodia, we typically never schedule our travelers for three flights in a row, two of which originated in Myanmar, and one connecting through to Cambodia, for a 12-hour+ day in transit. More importantly, a delay anyone one of these flights, which is common, would impact your trip. However, you requested to continue on the evening flight anyway, and we booked the flight while absorbing the cancellations costs of the hotel and flight without issue. Vietnam visas are processed upon arrival, with any visa charges collected by immigration authorities in a secure area of the terminal. We can neither pre-pay nor control what they charge. There was no offer of dinner for this. We always treat our travelers to dinner at some point in their trip. In terms of communication, I apologize that I did not call during your trip. I did send over half-dozen messages but never received a response back from you. However, our local managers called you on a daily basis to check-in and updated everyone on your trip, which everyone monitors, including myself.
Better logistics. Clearer communication
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