This is the fourth time we have used Zicasso to match us with a travel company. This was the first time, however, that we were traveling with a group of friends. There were eight of us in our travel party, which makes planning a trip like this more complicated. I contacted Zicasso and explained that we wanted to do a four week trip to Southeast Asia. Zicasso sent the names of two travel companies. After some preliminary planning and correspondence, the members of our group unanimously decided to go with this travel agency. This proved to be a great decision. We have only positive things to say about our travel representative's help in planning the trip. She is very knowledgeable about Southeast Asia and made many good suggestions about things to see and do and places to stay. Our guides and transfers in the various countries we visited were always prompt, flexible, and attentive to our needs. Our guides in in Cambodia and Vietnam were exceptional. All paperwork was handled smoothly and efficiently. Thank you to our travel representative for all of her hard work throughout the months of planning this trip and it was such a sweet thing for her to take time out if her busy schedule to come and meet us in person while we were in Vietnam.
There are so many memorable things that it's difficult to isolate just a few; however, Gardens by the Bay and the Botanical Gardens in Singapore; the pool at the hotel in and the boat ride to Hong Island in Phuket; the Allied War Museum, the Elephant Sancutary, and Float House in Kanchanaburi; the temples and the Phare Circus in Cambodia; the market and crazy traffic in Hanoi; and the cruise on Halong Bay are all highlights. We did so much in four weeks and met so many wonderful people along the way!
There are only a few things we might do differently. Bangkok and Cambodia were extremely hot while we were there. On the day we visited the Buddhist temples and Grand Palace in Bangkok, the thermometer reached 105 degrees Fahrenheit. Although this was uncharacteristically hot even for Bangkok in March, we might have made the trip a month earlier when the weather was slightly more comfortable. It's hard to say for sure because then it might have been too cool further in the north in Hanoi, but the heat and the crowds on the day we did the tour in Bangkok unfortunately detracted from the experience. There are two tour stops we would have eliminated, as well... We did not enjoy the turtle conservation project in Phuket (not worth the long drive), and we really disliked the elephant program at Khao Lak in Thailand. One other thing we would have changed involved visa entry in the countries. We did not really need the expediter in Cambodia as the process there was pretty smooth, but we should have used an expediter in Vietnam where the process was painstakingly slow.
TRAVEL COMPANY COMMENTS:
Dear Ms. Susan,
Thank you very much for your feedback and your travel review posted on Zicasso.com. Through the Zicasso website, you have really brightened our image and increased its confidence of being a trustful tour operator in Vietnam. We value your feedback very highly and use it to improve our service.
It is great to hear that you and your friends had a wonderful trip in South East Asia and satisfied with your representative's arrangement. We are glad to know the trip gone smoothly with the contribution of our flexible drivers and professional guides. I’ve forwarded your praises to them and I’m sure they will be as pleased as us. Thank you for sharing your memorable experiences in every country you visited. It is our pleasure to feel your satisfaction spread throughout your review.
We would like to share with you the bother that you and your friend underwent in Bangkok regarding the sudden hot weather. We closely keep track on the forecast to help inform our clients, and appreciate your understanding of this matter to consider as an unusual incident.
Words cannot describe how sorrow we feel to hear about your upset experience in Khao Lak. Though it was only one bad day out of an entire month as you wrote, We are so sorry for your dissatisfaction and would like to share with you your compassionate feeling when witnessing the elephant riding. I am sorry that the local operator of the Khao Lak tour (which we must use their services in Khao Lak) didn’t notify our requirement of cutting the part of elephant camp from the beginning of the reservation, though they confirmed us. We will now stop selling this tour in Phuket, thanks to your detailed feedbacks and information. We highly appreciate your comment on that day as well as your recommendation for the elephant sanctuary in Kanchanaburi. These help us not only to take care of our future customer better but also to enrich our advice for travellers who love animals as you do.
Luckily that this day doesn’t affect much to your whole trip’s experience, the you still felt the trip was wonderful and loved all our countries you visited with so many unique and interesting things.
Thank you for your willingness of recommending our guides and and our company to your friends and colleagues.
On behalf of our staff members, many thanks for travelling with us - we enjoyed working with you. Our good wishes go with you – we hope to see you again one day.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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