It was a pleasure working with this agent in making this holiday happen. He listened carefully to my wishes down to the last detail and diligently worked on my itinerary with changes along the way ,until it met with my approval.
I arrived in Australia for 10 days of exploring/touring after being at sea for 18 days on a Pacific crossing. I had enjoyed stops in Hawaii,3 in French Polynesia, and 2 in New Zealand prior to the land portion in Australia.
Everything went very well, as planned ,with only one daytrip cancellation. I contacted the travel agency rep on call there (since this all happened on a Sunday evening), who took care of the situation with my input. I decided against the offered substitution trip, & my refund for the cancelled trip was received within 10 days after my arrival back home in the USA.
One of my pet peeves is inefficiency, but I didn't find any here. Everyone was very courteous, especially the hotel staff in Cairns as well as Sydney. The fact that all of my arrangements and connections went so smoothly was most impressive. I have already recommended your services to others.
Being at, as well as experiencing, the Great Barrier Reef was a treat. The entire day spent doing so was a lovely experience and lived up to my expectations.The day spent in the Blue Mountains was also incredible.
Also, the staff at the hotel in Cairns was incredibly personable, efficient and helpful during my nearly week-long stay there. No request was too trivial and usually taken care of very quickly. I enjoyed being there, away from the center of Cairns, as the location was peaceful, with lovely views of the sea (from my room) with a park, waterfront. Since the hotel provides a free shuttle into the center of Cairns every hour from 6AM-10PM, there was no problem being in the midst of things for restaurants, museums, shops, and the Esplanade, yet when I was ready for peace and quiet, the hotel location provided the wanted atmosphere.
Stay only 2 days in Sydney & make a point to go to Alice Springs/Uluhruh. I feel as though I missed another great experience by not seeing it this time.I guess I'll just have to plan to return in the future. :-)
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
Zicasso matches you with the world’s best travel specialists.
Get Your Trip Planned
"My husband and I had the most amazing time and we were able to sit back, relax and enjoy the trip without having to worry...
"Our New Zealand travel agency did an amazing job putting our trip together. Couldn't be happier with how smoothly everything...
"This Australia and New Zealand travel company and Lisa in particular were outstanding to work with and she developed an...
Copyright © 2019 Zicasso, Inc. All Rights Reserved. CST 2124858-50.
Headquarters: 1580 W. El Camino Real, Suite 12,
Mountain View, CA 94040, USA
Denver Branch: 1437 Larimer Street, Suite 200,
Denver, CO 80202, USA