The printed itinerary was adhered to throughout the trip, but there were no suggestions as to how to spend our free time. (From an insider's point of view. The best restaurant, coffee shop, souvenir store, museum, what not to miss etc.). The guided tours were routine with no offbeat stops that make a great city special. The hotels were not concierge level as requested. Stockholm hotel: no doorman, no ramp for luggage(2 flights of steps to carry one's bags), poor lighting in the bathroom, soap dish in the shower didn't drain. Flam hotel: tiny bathroom,no tissues, no free bottled water. Bergen hotel: Room 605, the worst room( abutting the elevator which BANGED all night), late check out should have been prearranged. Cruise Ship: superior room only assigned once we boarded? Which was not the best available, fetid bathroom smells, $5/12oz bottle of water, $4.50/cup of coffee, dinner reservations set for 5:30 every night at the same table, wine package & excursions very expensive, pull down cot for second twin bed. Tromso hotel: perfect; good room,good view,good service. Longyearbyen hotel: not in main building, no elevator, small bathroom.
Food: Excellent throughout
Suggestions: No need to arrive at airports 3 hours before departure ( check in at most took 15 minutes)
Incorporate stops in the Oslo City Tour
Pack only an overnight bag for Flam, sending luggage directly to the Bergen hotel.
With the prepaid dinners include ordering ala carte.
Offer excursion in Flam
Describe City Tours so one can hone it to one's interest
Flam railway, polar bear sighting, seeing friends in Stockholm, fjords
See previous section.
TRAVEL COMPANY COMMENTS:
First of all allow me to thank you for taking the time to advise of your recent journey with us to Scandinavia. As we work very hard to create the best-possible experiences for our valued guests, is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service we provide.
During our recent phone conversation, you shared with me that you did enjoy your trip, and I thank you for the kind words.
Scandinavia differs from other regions of the world in terms of how customer service is viewed, and of course in the general price level of costs and services. Our expert local guides have been loved by our guests in the past, and I have shared with them the perhaps more pronounced necessity to discuss the outine of a custom-tailored tour in the beginning, and to solicit specific requests from clients.
We choose hotels based on their quality and location. The hotel in Stockholm is one of our travelers’ favorites, but I have reached out to them as well to remind them of the need to assist arriving guests. As I mention in my welcome letter, we do encourage addressing specific issues with the hotel at the moment they occur, as this is the only way issues can be resolved on the spot, and to let us know immediately. I will make sure to better communicate this to our future travelers prior to departure, though.
Please accept our apologies for any lapses in customer service; as a token of our appreciation, we have sent you a credit voucher for future travel with us. I hope you have brought back great and lasting memories from your trip to Scandinavia, and I look forward to welcoming you on another private journey!
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