Poland great country to visit - we were very happy with visit overall and with our travel agency ... however,
a few comments:
1) Quality of guides were substandard - especially in Warsaw and in Krakow. Specific "event" guides (Polin Museum and Food tour guide) were excellent but the guides assigned for tourism in general in Warsaw and Krakow were terrible - we did complain about guides. Would be hesitant to use travel company again unless we get better guarantees on guides. We saw other tour groups being accompanied by much better guides.
2) Hotel in Warsaw was wonderful but hotel in Krakow was disgusting and not in keeping with the Luxury trip we had expected. Perhaps there is no other luxury accommodations in Krakow but our travel company could have done a better job at giving us options of other hotels or preparing us for the "shock" going from the Warsaw hotel to the hotel in Krakow
The food was wonderful
The cuture, the sites
NOT use a service that provides such terrible guides and ask a lot of questions about the intellectual capabilities of guides
Also more personalized service - this did not feel like a luxury trip especially others we have booked through Zicasso.
TRAVEL COMPANY COMMENTS:
Thank you for taking the time to share your experience with our agency. Your feedback plays an integral part of our day to day operations, as well as providing us the knowledge to make our agency better. We are delighted you enjoyed your trip and appreciate the 4-star review you provided. We strive for perfection, and wish we could have made it 5 stars, and do apologize for any reason that may have rendered your opinion of our service anything less.
The guides used throughout your trip, are in network partners of ours, and represent the best of the best, being part of both Signature and Virtuoso, and members of The Poland Convention Bureau. We are truly surprised that you found them to be less than stellar and have never encountered a problem with them prior to your comments. We have already contacted our partner to find out what may have led to this result.
The Krakow hotel happens to be the best hotel in Krakow, in keeping with a luxury theme and location, even rated a 5-star boutique hotel. We hope to always exceed expectations, and feel this score represents we may not have.
We enjoyed working with you and hope to connect soon for another customized trip. Thank you again for choosing to book with us, and we wish you good fortune on all future travel conquests!
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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