My experience with travel agents stems from trips booked by two companies of which i was a principal owner. One involved awards trips with group sizes up to 200 people and the other involved share holder and directors meetings that had to be held outside of the United States. Group sizes for this one were usually around 75. When you are spending up to $3/4 million at a pop you can bet you are getting the agencies best efforts. I say this because this is what i am using as a yardstick to rate our agent's company.
I asked our agent to plan a very special adventure for two people, which is probably more difficult than 6, 8, or even 12. The best guides and drivers know they are going to get bigger tips for the same amount of work from bigger groups. It is also true that our agent's team would have to spend nearly as much time booking for two people as they would for a larger group with no extra compensation. my 5 star rating is the best answer i can give as to how successful she was in accomplishing this goal.
As an experienced traveler i pretty much knew what to ask for and what precautions to take but was pleasantly surprised at how many things she thought of that never occurred to me. I don't want to give all of her secrets away on an open forum but just one example was to pre-purchase tickets for certain venues. We walked past lines that could be measured in hundreds of yards to gain immediate access.
The locations she selected for our various stays, literally, could not have been better and the proprietors that i asked all knew who our agent was. I also checked both business and customer references for her company. All were exemplary.
In summary, I highly recommend this company for travel to Italy. i would also be happy to provide additional information if you want to contact me. Just ask this agent for contact info for Ken and Nancy, travel date 5/14/16.
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