Traveling as a family can be complicated enough. With missteps of the airline industry - yes the entire industry and not just one airline - can take the fun out of any vacation. Aside from the airline related issues which ranged from baggage delays to cancelled flights, our visit to multiple cities in Italy was a great success due to excellent planning by our agent at this Italy travel company. This agency has been a constant support through out the process - pre-sales, during the visit to conclusion.
Our agent listened to our curiosities and known limitations and designed a itinerary which included personally guided visits of the key sites as well as reasonable amount of free time for relaxation and self-guided explorations. To our pleasant surprise, upon receiving the initial proposal, our visit to Tuscany included a private apartment with a cook. It happened to be the best experience for us.
Our agent and her staff/contacts, including guides and drivers, were very professional, knowledgeable and possessed excellent communication skills. They were always punctual and delivered the best and tailored service which exceeded our needs. For example, guides were especially attentive when engaging our 15 and 8 year old children who clearly had different interests with different topics.
Our agent checked in our us during key transitions of itinerary and provided timely updates. She also made herself available to help coordinate train and flight delays with our guides and drivers. Just a superb service and we recommend it highly!
It is unanimous - everyone loved the visit to Tuscany - private apartment in Montecatini with its own cook! Wonderful views and the cook made us feel both at home and allowed us to experience traditional Italian hospitality at a personal level. Our kids felt loved and really talks about this experience more than any other.
Given the wide age range of our children, 8 and 15, and my wife's aversion to cold weather, I will probably choose a non-winter season to visit Europe. Also, choosing guided tours which are less than 3 hours will be more effective. "Less is more" is a concept I need to embrace given my family profile. I tried to cram too much into one trip.
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