Overall our trip was amazing and everything we had hoped it would be! Once we arrived everything ran very smoothly, and we did not have any issues with any of the tours/activities, hotels, or travel. We were also happy with the planning process to make sure that we could customize our trip to our family's needs and interests. It really was the trip of a lifetime!
We did have some travel issues both going and returning (due to airline issues). It would have been nice for the travel company to support the process of getting re-booked, etc. as we had to go directly through the airline and ended up losing a day each way.
Snorkeling the Great Barrier Reef, the Dart River Safari in Queenstown, and the Penguin Parade in Melbourne were the family's highlights. But we really did not regret any activity. We were also very happy that we got to do both Australia and New Zealand, as both countries are so different and offer such different things to see/do.
Really would not have changed very much of our trip. We somewhat misjudged how far some of the activities were from our "home base" (some places were 3-4 hours each way drive which was not fully clear beforehand), so might have been a good idea to spread those out a bit with some of the more leisurely activities. We also were not able to pre-assign seats on several of the flights without paying a premium, so had to haggle with the airlines to be able to sit together as a family.
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