We put out several requests for an all inclusive trip to Australia, also asking for suggestions. We gave a list of must dos and a list of what we like to do and what we don't necessarily like. Zicasso was really spot on with their timely reply to us including cost, options dates etc. We made few changes to the suggested itinerary and there was never a problem accommodating our requests. Without a doubt, all the hotels, ground transport, and tours went without a hitch for the 20 day holiday. It really was the trip of a lifetime with little effort on our part. The choice of tour groups was amazing. We were so impressed with the knowledge and professionalism of the guides as well as their humor and driving. I will always contact Zicasso for tours first.
This trip to Australia included many many firsts for us. It is hard to pick just a few. The outback and particularly the dinner at The Field of lights and the night sky were just breathtaking. Not only could you clearly see the Milky Way, but you could clearly see at least two other galaxies. Amazing. The wildlife trips were also amazing. Very ecofriendly and super knowledgeable guides.
It was a very full itinerary, which we knew. Near the end of the trip we stayed in Sydney at a hotel that was a bit quirky in location, the room and particularly the breakfast set up. We would change that hotel to a closer hotel to the harbor and drop the half day Sydney tour. That tour just started off on the wrong foot. The tour called and left a message the evening before and upped the pick up time 30 minutes earlier. That made breakfast a little tougher due to times, and we had already missed breakfast the day before. Then actually being on the list and being able to get the breakfast was difficult. The restaurant attached to the hotel is not very friendly. Then the driver showed up 20 minutes early. So breakfast became a grab and go. We were the first picked up and the last dropped off when they drove within 2 blocks of our hotel to drop off someone that had a connection to an afternoon cruise. Frustrating day for sure.
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"The services and responses were outstanding."
"[This agent] is very knowledgeable and made several wonderful suggestions for our trip."
"Joanne at this Australia/New Zealand travel agency did a wonderful, patient job of getting the trip together."
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