Overall, the responsiveness, itinerary, flexibility and guides were all great.
Having local guides made everything better. We loved our time in Kyoto and our experience in the Ryokan in Hakone. The food spots that our guides showed us were amazing!
We would look to spend more time in Kyoto, Hakone, and Nara vs Osaka and Tokyo. We loved the culture and vibe of the “smaller” cities.
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