Our overall trip to Italy: Rome, Lucca and Florence was amazing. We really wanted personalization and we feel we received this in every location. I would have preferred to have my transportation to/from airport covered, and also transportation to/from trains. We were very impressed in all three cities with our tour guides, they made the experience fun and enlightening. The hotels in Rome and Florence were 4 star. The hotel in Lucca was a little less impressive but very close to the train station which is helpful. The hotel in Lucca needs some serious upgrades. The trip to Tuscany Chianti region was a little disappointing until we got the cooking class. We were expecting to visit wineries and make stops for at least a few hours but we had to request the guide to stop. He did not have any clue what do with us for 4 hours before our cooking class. The cooking class was fun (could have been a little shorter - 4 hours was a bit much) and we didn't get to the see the winery or any scenery. We were in the kitchen the entire time. We didn't do any wine tasting until we asked. We loved the people at the cooking class though and they were very welcoming and warm. There are improvements to be made with this long day trip.
Our guide in Rome was amazing, she was fun and knowledgeable and interesting. We enjoyed 2 days with her. I think 3 hours of walking tours was enough time. We loved our guides in Florence and Lucca too. We got to see all the major highlights in each city and didn't have to wait on lines for the key sights.
I would have made sure to double check the exact itinerary for the day in Chianti region because it was disappointing. They should build in stops to at least 2-3 wineries before the cooking class, and the cooking class needs to be shorter with time to explore the actual winery.
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