Overall the trip was well organized and included everything we wanted to do. The individual tours at the locations were professional and easy to understand. Our travel agent did a good job of putting the plan together. The binder with all of our plans and documents was very helpful. Our tour company provided excellent tours in all locations. Hotels and bed and breakfast were very nice with enough room for all three of us. Tour guides and hotel staff were very helpful and provided guidance and spoke very good English.
The Coliseum at night and seeing the Tower of Pisa were some of the highlights. We enjoyed the cooking classes very much. The vespa tour in Tuscany was a lot of fun. We enjoyed seeing the Vatican, St. Mark's Basilica, Pantheon and Spanish Steps. The tour guides and the chef, and cooking class were excellent.
Better clarification of the voucher system - when to use or not use them. The voucher for the water taxi from Venice train station was not recognized and we had to pay for our transportation to hotel. We also did not get the music on our gondola ride that was mentioned on the voucher. We would probably take a train to Tuscany rather than rent a car for a future visit.
TRAVEL COMPANY COMMENTS:
Thank you for taking the time to share your experience with our agency. Your feedback plays an integral part of our day to day operations, as well as providing us the knowledge to make our agency better. We are delighted you enjoyed your trip, and are pleased with the 5-star review you provided.
We strive for perfection, and do apologize for any confusion in our vouchers. We state on all printed material if it is required, or for your records. The water taxi you took was not the correct taxi reserved for you. I believe you were poached by the taxi drivers! The gondola ride is disappointing, as we arranged a ride with music, and are in the process of getting this refunded to you. Once we receive the funds from the vendor we will send you a check to include the gondola ride and any out of pocket expense for the taxi.
We enjoyed working with you, hopefully this is just the start of a long-lasting relationship! Thank you again for choosing to book with us, and we wish you good fortune on all future travel conquests.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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