A custom trip must feel "tailored" to the wants, and expectations of the travelers, and this company did exactly that.
From the colorful itinerary, including pictures, and summary of daily services, to the websites of lodging with room descriptions, the whole trip felt tailored to my family's requests.
Even the adjustments to adding a room, or changing the itinerary to accommodate a traveler, or even an ill chef, went smoothly, and nothing was left out.
I cannot thank this agent enough for providing incredible services to us from the beginning, and through out the entire trip.
By far the Vespa rentals in Rome, and boat charter in Positano were the family highlights.
These excursions just felt personal because it was just my family enjoying it all together.
We also greatly enjoying the cooking class, and visiting the local farms. It was tastefully educational !
Knowing what I know now, I would not have signed up for another wine tasting, since we did one in Montepulciano, and that one was enough since my family does not drink that much wine, nor are wine connoisseurs.
The Tuscany cheese farm excursion ran late, and we were also late to the wine tasting, so we felt a little rushed.
The driver also did not realize that we had a wine tasting after the cheese farm, so we didn't have ample time to visit Montepulciano at the end of the day, however, our agent and driver worked with me to add a 1 hour visit to Orvieto on our transfer to Rome. The suggestion of Orvieto by the driver was fantastic, and saved us the travel time to Montepulciano from Siena. That is the personal touch that you won't find in a large group package.
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"Working with this agent before, during and after a fabulous 13 days in Italy was a pleasure and exceptionally customer-...
"The service was excellent. All went smoothly. Our agent rang several times to see that everything was alright."
"The trip was amazing and every detail was planned to perfection."
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