At the beggining of the tour the agency assigned us a tour leader that neither spoke undertandable spanish or english. He also acted very unprofessionally (for example the date I arrived I was having a business conversation with one party, he just came and seated in the table, order a drink, and started smoking (we hate smoke). No permission asked. When the first group arrived it took him one one hour and half to move the group up to the hotel from the city parking. When I told the agency this, he lied by saying that one person in the group had gotten sick and had to handle the situation. I had to call the agency to formally request his removal. More, he can be said to be the silent tour leader. No explanation, no history knowledge. When asked a question he went blank or gave a stupid answer. I have to say that once removed, the new tour leader was wonderful. The best for her. Hotels: The first hotel was very unpracticable for a 19 person group. It was on a hill and moving to or from places was horrible. The planning of the tour was disastrous. To many long distances, and we fell that some cities we passed by, we also passed through the other day. we spend too much time in the bus because of this. Meals were also badly planned as we had the same kind of menu everyday for lunch and dinner. I have to admit that our guide took charge and not only had restaurants changed menus but also some of the days she changed restaurants. I couls keep writing more. The positive: our new guide saved the situation. A real leader and problem solver. Will never use this agency.
Planning on city distances
Travel Company's Comments
Thank you for your feedback and your valuable review. I am so sorry that you did not like the first tour guide. No excuses for his behaviors but I can assured you that he is a professional tour leader with license and many years of experiences. I am glad we were able to rectified the situation immediately with our manager. I understand he met you in person and replaced your first guide. I am very happy to hear that you liked your new guide for the rest of the tour. As a gesture of good faith and the inconvenience you experienced the first couple days, I would like to extend a refund of $1,000 USD to you. Thank you again for your business and we look forward to seeing you again in the near future.
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