We (my wife, son and I) were looking for a 10 day, Italian excursion to celebrate my mother's 80th birthday. It had to be something special, more personal than a typical bus tour. After doing some research online, we discovered Zicasso. Of the agencies presented, we chose this company, because they plan tours, accommodations, as well as air travel. This agency was a fairly new partner of Zicasso and there were not many customer reviews, so we were a little hesitant. After voicing our concerns, one of the principals of Zicasso, emailed to reassure us that their agents are thoroughly vetted. Our travel company turned out to be an excellent choice!
Our agent was very accessible by both phone and email and made us feel like we were his only clients. After supplying him with the cities and points of interest we were considering (Milan, Florence, Rome and if possible wine tasting in Tuscany), he took care of the rest. The tour guides in each city were knowledgeable and friendly; all transfers/drivers were prompt and courteous. The hotels were centrally located and all served breakfast. Both our agent and the guides gave us great suggestions for restaurants and additional local attractions. Everything went very smoothly. We did not have to worry about anything! All of us had a memorable trip and birthday celebration. Now that this trip is over, my wife and I are thinking about a romantic vacation to the Italian coast. It will give us a good reason to speak to our agent again.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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