Overall, the trip went very well. The tour guides and drivers were very professional and at the same time very pleasant to talk to. The choice of recommended hotels were all exceptional and checking in and out went very smoothly. My family and I were very happy we took this trip and will surely recommend to this travel agency to others!
We took the walking food tour which showed us the small quaint food stores where the locals go for local delights. The wine tasting tours were likewise excellent and memorable.
Our trip from Florence to Verona and Verona to Venice in one day using the train was I think the only downer to our vacation. From Florence, we brought all our luggage (8 large pcs.) to ride the train to Verona and we were suppose to drop our luggage at the Baggage Deposit Area, take part in the tour with a guide and catch another train to Venice with the same number of luggage to check in our hotel there.
The train ride from Florence to Verona was very very unpleasant as the train was packed and we had a difficult time storing and removing our luggage upon arrival. We were so unhappy that I called up our tour operator and told her that we will just hire a van even if would cost us 200 Euros extra from Verona to Venice as we couldn't go through the same horrendous train experience again.
I just wished the tour operator thought about this earlier and at least gave me an option whether to take the train or private van from Florence to Venice before finalizing our trip.
TRAVEL COMPANY COMMENTS:
I am very happy you fully enjoyed your Italy trip with your family, appreciated our great tours, guides & drivers and the beautiful hotels we selected for you.
As for the issue with the train, I am very sorry for your experience. Unfortunately, I was not aware you were traveling with 8 large pieces of luggage for a family of 4. You had 1st class train tickets, which only allows the number of people as seats on to the train; typically this allows for a very comfortable experience. I can understand though with the amount of luggage you were traveling with, how this could become unwieldy and overwhelming. Additionally, I apologize for never suggesting a private transfer, however as you were continuously asking to reduce the overall tour price, the train was the best price/quality option for your trip. We greatly value your feedback and look to it to continuously improve our operations.
Looking forward to welcoming you and your family in Italy again.
Thanks and best regards
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