From the initial contact to the end of the trip, I was impressed with the care in planning. All through the planning stage, I had very helpful contact with our agent. I note the following for future improvement:
1. The guides were not of uniform standard. They varied from excellent to average.
2. I would have liked to have chauffers to be more proficient in English communication.
3. The standard of one of the hotels was below my expectation in cleanliness.
4. I wish I was advised not to take such a long drive from Kanyakumari to Kochi Airport which was very taxing and alternate schedule suggested. I should have thought about it myself.
Overall, I was happy and I would use your service again and recommend to my friends.
TRAVEL COMPANY COMMENTS:
Dear Mr Umesh
We thank you for submitting your feedback on Zicasso!
We are so glad to know that you had an overall positive experience. We thank you for suggesting the improvement areas. We assure you that we shall work further to improve in these aspects.
Guide: Please note that we select the best guides in respective cities. But, as indicated in the email dated 4 Jan 2017, the quality of guides across India differs. South India is still developing its infrastructure in tourism services for Inbound guests and hence the guides and chauffeurs are always an issue. This is the scenario for Tamil Nadu, Kerala, interiors of central India, Maharashtra and Karnataka. Many smaller places like Munnar, Thekkady, Thanjavur etc. do not have great guides. All travel companies face the same constraint and issues. But, having said that we shall improve our roster of Guides further.
Chauffeur: We shall further train them to speak better English. Please note that accent and English speaking ability of drivers across India is average. Unlike, Sri Lanka where the drivers are themselves Guides, Indian chauffeurs generally speak basic English only. They can understand the language but the speaking ability is not very fluent.
Travel time: Actually in the first two proposals, we had clearly suggested the airport as Trivandrum (Only 40 Min away from Kanyakumari) but later you booked the flight yourself from/ to Kochi and hence we arranged the transfers to Kochi airport accordingly. We had also mentioned the travel time in the proposal to give you an idea about the large distance and travel time to travel from Kanyakumari to Kochi. Unfortunately, It must have gone unnoticed by you.
Based on the above we shall work on below improvement areas:
1. Guides and Drivers - We shall try to further improve our roster of Guides (especially in smaller cities) and offer feedback to improve fluency to drivers
We look forward to serving you again and your family in near future.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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