Extremely well planned trip. Eventhough a small change was necessary, there was no problem in making the adjustment. The driver/guide was always ready and waiting. The first half the tour we had one guide and then the second half of the tour was another. Both had very fluent English and seemed quite knowledgeable. We never had the angst of getting lost if we toured on your own, nor did we have to wait for a bus load of other tourists. The first day back at work, my husband took to work what the guides referred to as "the bible". It is impressive with all the details, maps, reservations, options, etc. A co-worker was so impressed that she was trying to contact this travel agency for a quote on an upcoming trip.
Our tour/guide was able to contact the cementary staff and find the gravesites of several relatives. The graveyard was much, much larger than I expected. It was very comforting to me to be able to picture where my loved ones were laid to rest.
We decided to fly in and out of Frankfurt. There was very little signage and impossible to find an information counter. It took us an hour from where we got off the train to get through security. We had business class seats and priority screening.
Also, we will never take a train with any type of luggage. Even though we traveled first class, there was not anywhere to put them. We were on ICE and the train was scheduled to go directly to the airport, but due to some issue everyone had to disembark and take to local train to the airport. We were told the local is usually beside the track we were on, but not always. When the train stopped, the passengers all scattered and we just followed a couple of people who looked what they were doing, going to the neighboring track maneuvering our 5 pieces of luggage along side impatient Germans.
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"We were very impressed with this travel agency and the planning and service that we received from the organization."
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