The trip was very enjoyable and the local guides were excellent. There were train strikes/problems that caused some last minute changes and our travel agency was pretty much on top of the situation. Most of the accommodations were very good although one was pretty ordinary.
Pretty much everything we visited was great. The Grotto of Niaux was very good as was a half day spent on our own in Glanum (you have to like old stones). Traveling around the countryside outside of Carcassonne (castles and old towns) was also very enjoyable. The old fortress in Carcassonne was also well worth the several hours we spent there.
We felt that we spent too much time with transportation (waiting for planes and trains). This was mainly the result of the strikes but there may have been ways to have scheduled this from the start that would have been more efficient (but maybe not).
[TRAVEL COMPANY'S COMMENTS]
Dear Ms. L,
First of all, I would like to thank you for your nice words and positive review. I appreciate your feedback regarding both the highlights and some negative experiences. This is really helpful for our travel agency.
I strive to provide the best experience for my clients and take negative comments seriously. I want to emphasize on the fact that the strikes (for public transportation) that we experienced were an exceptional event for us as it was the first time that it affected our travelers at this point. We have to find the best solution for our travelers very quickly and sometimes the best option is not the perfect one. I sincerely apologize for that inconvenience and I am sorry that your trip was right in the middle of this national event. We are looking forward to the end of this industrial action on 30 June. Again, thank you for traveling with us and for your precious review.
Best regards from the whole team
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