This travel agent was our contact, and she was every detailed, efficient and helpful in our planning the itinerary. She never tired of our numerous questions. The tours were very well arranged with good, knowledgeable guides, and drivers. We had a few conflicts with hotels, but she worked out the issues for us, and all was resolved. I would definitely recommend this travel agent and her company to anyone planning a trip to Spain/Portugal.
The Flamenco show in Madrid, The, Fado show in Lisbon, Porto Tour and wine Picnic, and historical sites in Lisbon and Barcelona
Cut back on the number of hotels and stay longer in each city. Also would like to know more about the hotels, their location and offerings before going.
Travel Companies Comments:
Greetings! Every comment from our travelers is an opportunity to improve our job so we appreciate all the feedback on the trips we arrange.
We are very happy that you have enjoyed your trip and that you would recommend us to anyone traveling to Spain and Portugal.
I am glad you enjoyed the activities we suggested like the Fado show, the Flamenco show and the visit to the Douro winery.
Regarding the hotels, we provided the names of the hotels in each destination in the planning process of your trip, almost 5 months in advance your arrival date. You had the information available to check it online and you never made any comment about them.
As you know we are a specialist in hand-made trips and we adapt our trips to our travelers’ preferences and budget and we could’ve made any change you would’ve required.
The conflicts you mention were solved in no time at the moment you requested, and we offered you alternatives that we know you enjoyed.
We know that sometimes is difficult to arrange a trip that meets the interests of all the family. Especially having time to visit monuments and learn about history during the day when the younger ones have enjoyed a leisure nighttime.
On the whole, we know you have had a great trip. This was a special trip to spend quality time with your family and I am sure you all share many wonderful memories.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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