My family of 10--grand parents, adult children and spouses, and grandchildren enjoyed a wonderful Christmas holiday planned for us by this agent and her company. She had so many factors of age, interest, special diets, and purpose (chiefly to see outstanding Mayan remains) She was very responsive and quickly zeroed in on the arrangements that would best suit us.
We were directed to Chaa Creek resort and spa. I cannot say too many nice things about Chaa Creek. It was beautiful, something like Shangri La only in the jungle. The food was exceptional , large organic and local, and served in a dreamy dining room partly outdoors under a handsome thatched roof. The spa services were such a delight, administered in a facility at the top of a hill looking out over the site. On the site there was an informative nature museum and a breeding facility for butterflies perfect for all ages. We could have ridden horses or bikes or hiked the extensive trails. However we were very busy with the trips planned for us by Chaa Creek to see three sites associated with Mayans and taking a short canoe trip. The Guides were all well selected. They were knowledgeable and thoughtful. Our travel company tours advised us about transportation well.
Our agent took care of our airline reservations although we selected which to take. She had done this whole trip so she could advise us what the experience would be when we took a very small commercial airline from Belize City to Cancun, Mexico. It turned out to be a good experience as she assured us it would be.
Although we traveled as a group, our agent answered individual questions from three of the adults traveling. She saw to it that there were three packets of documents delivered to the various adult families. It was disappointing that our travel agency was not set up to do any tour arrangements for Mexico where it was necessary to go for the purpose of seeing more Mayan sites.
This travel agency met the high standard for service and expertise that I have come to expect of Zicasso.
Seeing Tikal was amazing and important.. Chaa Creek arranged for the experience to be as pleasant as possible by easing the problems. The guides provided were very good and responsive to our interests and to our physical needs. All the trip planned by Chaa Creek were successful, even when it rained.
Just staying at Chaa Creek resort and spa was a memorable experience. It was so beautiful. The staff were very thoughtful. We knew we could always ask for their help and receive assistance. The food was outstanding. Most of it was local, all clearly fresh and prepared with a sense for its natural flavors.The Chaa Creek campus is a nature reserve with exotic birds and animals, but we did not suffer from insect bites either day or night. Water was filtered for personal use. However, for drinking we had access to bottled water and to subtly infused water at all times. No one in our party suffered from the usual travelers' complaints.
Out trip was beautifully planned. I would have loved to stay twice as long at Chaa Creek.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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