While this travel agency gets an A for logistics and time to respond, I have to say that I have used many travel agents to travel to various part of the world and this company was the biggest disappointment. Here are my issues -
1. zero pricing transparency- pretty hard to swallow at a pretty hefty at $50k +. I never got any comfort or indication that the agent was concerned in any way about cost impacts to changes or working in our behalf to try to find the best pricing possible or helping us understand pricing changes.
2. Cut and paste travel agency. - it basically was a bunch of packaged tours ( larger or private) stitched together, cut and pasted into a "customized trip". The insight and advice was nowhere to be found. In the age when everything can be booked online and everything can be googled, the only reason to use a travel agent is as a trusted advisor ( if you had a family member or friend giving you the inside scoop on where to go). When I asked advice i never got anything more than a cursory - I suppose you could do this or an additional price tag - zero effort in anything.
Auckland, Queenstowm and Sydney were amazing
Use a different travel agent, avoid Rotorua, avoid Melbourne tourist traps.
TRAVEL COMPANY COMMENTS:
Thank you for taking the time to post your review. Given your correspondence with your consultant I understand you had a wonderful time in Australia & NZ and enjoyed many of the tours & accommodations we put together for you. We are dismayed to read you would not recommend our agency to other travelers. With regards to pricing, we are very upfront with all of our travelers that we do not itemize pricing due to our rates being wholesale and only permitted to be used for packaging purposes; likewise, many of the companies represented on Zicasso operate the same way. When you book a trip with a destination specialist we offer the very best tours and tried and tested accommodations, our itinerary structure is well planned and comes from in-depth experience - we do not believe this is something that can be googled or recreated online without investing many, many hours of research. We always work within your ideal budget and are happy to review the price drivers on any itinerary. For insight & advice, we consulted in detail with you at the time of putting the itinerary together and provided two detailed options before it was decided which itinerary you wanted to proceed with. The itinerary was customized to your dates, number of travelers and duration of trip - we absolutely use our most recommended accommodations & tours for our travelers but by using these options on a regular basis does not mean your trip is not customized. We have the flexibility to tailor private tours to individual preferences and even on the day of the tour, our tour guides ask for any special requests so they can be sure to include anything they may have not been previously aware of.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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