Our travel planner was great at communicating with me and arranging the tours that were interesting to us. He took good care of finding our missing luggage when we first arrived in Athens so we could enjoy our tour. He also making sure our scheduled time for pick-up for tours were confirmed everyday. We were happy with the choices he made regarding hotels and tours.
The only minor issue was the international flights he helped us to arrange. The travel company does not book flights. The travel agency that he recommended to book our flights were not as thoughtful as our travel planner. We are a group of seven people, it's hard to get everyone sit together or close by in the plane. However, the airline they booked for us did not assign seats in advance with the lowest fair. Apparently the agency (not our travel company) does not know about this even though it is an "expert" in international flights (according to our travel planner). We were having difficulty checking-in online and selecting seats. We had to go to the airport to check in and been assigned seats on the dates of travel. This had created headache for us because we were just sitting all over the planes separately. If the agency had informed us of the lower fair without privilege of seat selection we would have had pay a little more to be able to select seats in advance. This is not totally our travel company's fault. I just think a good planning agency/agent should anticipate the situations that clients may face and give suggestions accordingly.
We started our 11 nights trip (12 days) at Athens (3 nights), and then to Noxas (4 nights), and to Santorini (4 nights), and back home .
We like the tour to Delphi. The tour driver+guide was great. He transported us safely and guided us throughout the day of travel. We appreciated his accompany and arranging the meals and little detour here and there to be able to see more. He definitely knows his tour route and the towns/places we visited. The restaurant and the olive oil company/grove he recommended during the tour enhanced our tour. We enjoyed it. My children liked him very much. At the end of tour we received a gift bag filled with local products which was a nice surprise!
He worked for a local tour company which will be a good option for tours in Athens. We will consider them if we visit Athens again in the future.
We also like the relaxing catamaran cruise of Naxos. The weather was perfect and the water was calm and in such a unique blue. The captain's homemade lunch was delicious. Naxos is a good choice that our travel planner selected for us. The curise in Santorini was similar to this with even better food!
The most memorable part for me was Santorini's archaeological site--Akrotiri. It's impressive and fully of history and wonder. I wish we could stay there a little longer.
My children also enjoyed the wine tour at Santorini where we had delicious meal/snack with wine tasting. They have very good wines.
All the staff in everyone hotel were nice, helpful, and always with big smiles.
First I will stay more days in Athens. The next day after arrival I will not arrange a tour, but just make it a day to relax and walk around the neighborhoods. I will also not visiting two islands at the same trip; one island with more days to explore will be better. This will minimize the transportation time.
Second, I will book my own flights, or make sure I can select seats in advance when I travel with the whole family.
Third, I will not book two catamaran cruises for two different islands; too much sea water for us in one trip.
Finally, if it is possible, I would like to have the information about the specific tour guides who will accompany us during the tours. Tour guides play a major role in the tours. I would like to know their qualification beforehand and have the opportunity to thank them afterward.
Of course I will consider using Zicasso again. I will also consider using this travel company but for Athens I will consider the tour company that our guide was with.
Travel Company Comments
Thank you for the excellent review. Please note that regarding the flights you purchased the last 7 seats on a special published rate. Regardless of the rate, the aircraft was full and to confirm 7 seats the airlines allowed seat assignments only at the airport. There were no seats available to assign in advance even at a paid price. We understand your frustration however in this case it’s really the airlines allocation of seats that is controlled only by the airlines.
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