We are not pleased on the coordination with local transportation. One driver would change the pickup location that made us so nervous because it was late at night and we dont know the area, another cancelled our trip because we had too many luggages that it wont fit his car. There were more than a couple of pickup incidents that ruined the schedule and overall our vacation. Uber was more reliable than the transportation company. However, our travel agent was more than willing to credit us with the unfulfilled pickups and transit train.
Overall, we were happy to see the sites the we wanted to see.
The guided tour to Versailles. She was full of information that we made the tour more pleasant and enjoyable. She took care of us from pickup to the end of our journey.
Take Uber instead of using the transportation company.
[TRAVEL COMPANY'S COMMENTS]
Thanks Maria Pauline for your feedback. We appreciate that you took the time to highlight the things that you liked and the things that you didn’t like in this trip. We use feedback to improve the experience for those that follow you. I also appreciated the phone and email contact we had during your trip and I had not picked up that you were upset (to a 2-star degree) at that time. I would like to take a moment to reply.
The transfer vehicle that arrived to pick you up was indeed undersized for the three of you, well undersized for your luggage. I was happy that you made us aware immediately so we could upgrade to a larger vehicle for each critical transfer after that time. We have refunded you for this, though I know it does not make up for your frustration about having the wrong vehicle on site. I am happy to let you know that we have taken your advice and changed completely how we book transfers in these two grand European capitals. I am just sorry that your trip was affected.
Please take our sincere apologies that the transfer problem or problems reduced the joy you were able to experience on your trip. With sincere regards from the team here near Lyon!
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