This was our third experience with Zicasso. This trip to Central Europe was not up to the standard we had experienced in the past. We had issues with the booking in particular getting the trip paid for the final itinerary given to us had numerous typos or wrong information. The guides provided were excellent (our guide in Vienna) to poor (no more than a driver). The tours also ranged from wonderful (the library in Prague which was their recommendation) to too long for the subject covered. The hotels their selected were good except for the Switzerland hotel which was a nice hotel but un-airconditioned which we did not know till we got there. We thought we should have been told in advance and given a choice. Communication with the company could be improved. Felt they knew Czech Republic well but not the other cities.
The two libraries were amazing. Mt Pilatus was fun and different.
Should have been recommended to see the inside of Parliament in Budapest. An air-conditioned hotel in Switzerland. Some of the tours could have been 6 hours instead of 8 which was recommended.
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