The itinerary provided an all-inclusive snapshot/overview of the popular landmarks and locations throughout Southern Australia. We truly enjoyed the experience. The hotels were acceptable and the diverse opportunities were memorable. The unfortunate experience included the driving company not picking up my travel partner for the airport; she had to call a taxi and pay for an already paid for ride.
The most enjoyable part of the trip was Kangaroo Island, the walking tour in Melbourne and the day at the vineyards.
Different time of year. We were expecting warm and it wasn't. Would also like to see some Northern areas next, like Brisbane, Cannes, etc..
TRAVEL COMPANY COMMENTS:
We sincerely apologize for the transfer not taking place back to the Melbourne Airport. Our agent called the transfer company to ensure all was booked correctly after you were advised upon reconfirmation there was no reservation. The transfer company updated their records and advised us they did come to the hotel to transfer you to the airport. Clearly the transfer company did not meet their obligations for the appropriate time in this instance and we are refunding you in full for the transfer. We are delighted you enjoyed your trip to Australia and apologize again for the transfer company not fulfilling their obligations.
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