Overall my boyfriend and I had a very positive experience with this travel company!! Planning the trip was very easy and our agent really worked with us to make sure the itinerary was what we wanted. Nearly everything went perfectly while we were there, and we enjoyed every minute of our trip. There was one tour pick-up that was mysteriously "canceled", but we were able to be picked up later in the day and the rest of the itinerary went very smoothly. My only complaints are minor and did not deter from how fabulous the trip was:
The first is that the trip was booked as our honeymoon (even though I was specifically asked if it was our honeymoon and I said that it was not) so people kept congratulating us on our wedding and asking us questions about it. However, we got some perks from this too (one hotel gave us a bottle of champaign and a box of chocolates!), so it ended up being kind of fun.
The second is that nothing was booked under the same name, and many things were booked under my middle name paired with my boyfriend's last name, and just about everything that was booked under my boyfriend's name used his middle name, rather than his first. While this was amusing, it was also confusing. I don't really know what happened here. We never knew what name to give to check-in at hotels and tours.
The last thing is that we found out after arriving in certain locations that there were events going on those specific days which we were unaware of that made the hotels fully booked and much more expensive. For instance, our first stop on the trip was Melbourne and after we arrived we found out that this was the weekend of the Grand Prix and a huge flower show, neither of which we were planning on going to. Everyone else we met there had come specifically for those events and complained about how expensive their hotel rooms were because of the popularity of the weekend. I am guessing if we had done our trip in the opposite order and had ended in Melbourne, instead of starting there that weekend, we would could have saved some money. It was the travel agency that suggested the order of the trip, but I will give them the benefit of the doubt that they did not do this on purpose.
Despite these little things, the trip was everything we hoped it would be...truly the trip of a lifetime! All of our hotels were in amazing locations except for our hotel in Queenstown, although this hotel had an absolutely incredibly view. It was a whirlwind trip and we fit so much into less than 3 weeks. Communication with our agent was easy and all the documents she sent were comprehensive and very helpful in making our transitions smooth. We loved Australia and New Zealand!
Snorkeling at the Great Barrier Reef was amazing and we absolutely loved Queenstown!
If we were to do it again, I think we would leave out Kuranda, swap the glowworm caves for blackwater rafting in Waitomo, and would spend more time in Queenstown.
TRAVEL COMPANY COMMENTS:
Thank you for taking the time to post your review and we are delighted you enjoyed your time in Australia & working with our agent. Apologies for mistakenly reporting the trip as your honeymoon, that was clearly an oversight on our part - you are correct in that our agent did specifically enquire regarding the purpose of your trip and she mistakenly categorized it as a honeymoon; thank you for seeing the humor in this error and enjoying the complimentary amenities our suppliers extend to our honeymooners.
With regards to your names on the reservations, the documents all show your names recording as per your passport names. I have checked the documentation at our end and the names are all in order. I am sorry you experienced confusion upon check in to the various services with the names being recorded differently by the suppliers but trust the E-vouchers you had at hand quickly cleared up any questions.
For the hotel costs in Melbourne, being a wholesaler with year round discounted rates our rates are not always effected by special events as we send business to the hotels year round. Upon checking with our agent she has confirmed this was the case for your trip otherwise she would have recommended a different order of the locations you visited.
Sincerely,SharonOwner & Founder
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