We must say, our highest expectations were met and in some places, exceeded - this was a special vacation for us celebrating our 10th Anniversary and my Wife's first trip to Italy so we really wanted something special - and Zicasso / our travel agency certainly delivered!
Our travel planner and his team catered to our every need, from the initial planning stages to finalizing the details of our itinerary, our accommodations, and ensuring we had everything planned well in advance to give us the confidence and peace of mind that we were in very good hands.
As a result, we had a truly seamless, unforgettable and amazing travel experience in three different cities that we will remember for the rest of our lives that went perfectly; even though we only spent one week in Italy it felt like more (in a good way!) because of just how much we saw and experienced as a result of the wonderful service provided by this travel agency.
The entire experience was enjoyable and memorable - without a doubt, the tours that we went on were everything we wanted; we learned so much about the different locations we visited and the history of the different cities. Again, that was due to our travel planner's hand-picked Tour Guides who were wonderful people that actually grew up in the cities we visited and knew so much about the architecture, art and galleries we visited - it became very clear very quickly just how much better having a personal Tour Guide was vs. the 'typical' tour groups of 30-40 people following one Guide with a flag, struggling to hear what was being said and not having any time to stop, pause and enjoy all of the amazing works of art and architecture that we saw and learned about; also the fact that we had VIP entrance pre-purchased so there was zero waiting time to enter the galleries and buildings and we maximized every minute of our tours.
The selection of hotels was also excellent, located close to the center of the cities so everything was within easy walking distance. The final hotel we stayed at (in Rome) was the best of the lot, and we would not hesitate to stay at any of the hotels selected for us again.
We honestly cannot think of how this trip could have been any better...the only thing we would want to change is to stay a little longer and visit some other locations in Italy.
We will certainly be visiting Italy again and for sure we will be using Zicasso and this travel planner to plan our next dream vacation!
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