This was a fabulous trip! Our safari travel specialist made this a truly memorable experience for my family. She took care of all our needs, listened to all our requirements and made meticulous arrangements so we could enjoy the beauty of Capetown and the adventure of a wilderness safari at Sabi Sands in a relaxed and carefree manner. Many thanks to our safari specialist.
The hotel in Cape Town is excellent. The location is great and the staff are very good. The tour company that took care of our airport pick-up and drop-off as well as the day and a half tour of Capetown and Cape of Good Hope, was also very good. The guide was excellent. He was very attentive and accommodative and made sure we didn't miss out on the ride to the top of the Table Mountain by squeezing it into the second day itinerary when it was closed because of high winds on the first day.
Our stay at Chitwa Chitwa in Sabi Sands was truly a once in a lifetime experience. The location, the rooms, the service, they are all really great. Our safari drives were excellent. Our tracker was amazing, he could see animals in the forest from half a mile away! Our other guide was knowledgeable and fun. All the service staff at Chitwa Chitwa are truly customer focused and go out of their way to make sure their customers are happy. Money can't buy this, this is an attitude that must be inculcated and come from within. Kudos to the entire Chitwa Chitwa team!
Finally, I must thank our safari travel specialist for all the help she provided in dealing with the unpleasant situation we ran into in Johannesburg, even though she did not make the arrangements for that part of our trip - we did it on our own. When the manager of hotel at OR Tambo did not step up to assume his responsibility our specialist intervened to make him listen, admit their mistakes and offer reimbursement. All because we were her customers and she felt we didn't deserve to be treated the way we were treated. Thank you, we truly appreciate your help and concern for your customers.
Our stay at Chitwa Chitwa in Sabi Sands was the best pat of the trip. Particularly the safari drives. hotel on the waterfront in Capetown was also very good.
I would completely avoid Johannesburg, the attitude of people including those working in tourism related fields like hotels and travel agencies is terrible. There s a complete disregard for customers and their needs. It was a very different experience for us from what we saw at Capetown and Sabi Sands - quite the opposite end of the spectrum. We went from one of our best travel experiences in tarvelling the world in almost 40 years to one of the absolute worst!
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