We had an amazing trip, every detail was arranged for us. The camps chosen took good care of us, we felt safe and welcomed. The best camp was in the Maasai Mara. The staff there were particularly welcoming and friendly, from the moment we were picked up from our flight we knew we were in good hands. The tents were all excellent, food at the Masai Mara and Oll Pejeta were stand outs. Our experience with the Elephant Camp was not so good. The people were not as welcoming and the food was often cold (breakfast). The staff didn’t seem as happy as the other two camps.
the first and last camps were easily the best. Friendly and welcoming staff with additional things to do in the area I.e. chip visit and rhinos, we visited the town, Ladies beadworking abd a school at Massai Mara. All extremely interesting.
We would visit elephant camp and we would have bought a lot more cash. There were no places locally to bank and had to make a special trip on our third camp. The first two camps did not take credit cards. We were also surprised that the Elephant Camp charged us for our bottled water for our meals. We understood that all drinks were included with our meals and we do not drink alcohol.
TRAVEL COMPANY COMMENTS:
Thank you so much for taking the time to submit a Zicasso Review! We are so grateful for your positive review and truly appreciate all of your insight and feedback into your experience working with us and traveling.
We are thrilled that you two enjoyed such an amazing adventure together! We are so happy to hear that you had fun getting to know the teams at Ol Pejeta and Encounter Mara and had fun enjoying the unique experiences these camps have to offer, like visiting the local village and the last two remaining Northern White Rhinos!
Thank you so much for your feedback on Elephant Bedroom Camp. This insight is very important to us, and we have followed up with their team to address the inconsistency in service that you experienced. I am so sorry that they did not provide the warmth and welcome that we expect them to deliver. We appreciate you giving us your honest feedback, so that we have the opportunity to address this with them.
We also appreciate you letting us know that the additional charges for drinks came as a surprise to you two. Each camp operates a bit differently in terms of what they include/exclude in their rates, and we will be sure to more carefully review these notes in the Summary of Services document that we send upon confirmation to our clients in the future. I know it is a lot of information to digest all at once, and a follow up to review these details, will greatly benefit future clients and help them budget accordingly for their trip. Thank you so much for this invaluable feedback!
Vicky, thank you for trusting us to help you two plan your adventure and traveling with us! We are so grateful.
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