I would rate This company 4.5 Stars: they were almost, but not quite, perfect.
From the moment we received our agent's original proposal for a trip to southern Africa for two seniors couples, we felt that she, more than the other agents who contacted us, truly understood what we wanted. Our major intention was to see African wildlife, but we also wanted to explore parts of South Africa. As we learned more about our destination, we requested changes, and our agent was patient and helpful in making suggestions and revisions.
Ultimately, she devised an itinerary that had us begin with a brief visit to Victoria Falls, continue with safaris in Botswana and Namibia, and conclude several weeks later with safaris in Kruger National Park and Thornybush Private Game Reserve in South Africa. This brilliant arrangement allowed us to maintain excitement about the safaris, each of which was substantially different, and to have absolutely the best weather for each area because we were moving south as summer approached. Between these safaris, our agent arranged for a visit to Cape Town and environs, a self-driving tour of the Garden Route, and private guided trips to God’s Window, the Pot Holes, and the canyons near Hazy View.
Our agent also did a superb job in arranging accommodations. We did not want to stay in major chain hotels, so she arranged a series of absolutely charming boutique hotels and cottages. She also strongly urged us to stay in a Kruger Park rest camp, something we would never considered otherwise, but it turned out to be a splendid idea. The great variety in lodgings added interest and even excitement to the trip. At Hermanus, for example, we sat on our balcony drinking wine while watching whales breeching just off shore. To help us during our time of self-driving exploration, our agent provided a booklet outlining some interesting sites and activities.
On top of all this, our agent did an excellent job of arranging transfers, which were uniformly punctual, and in contracting private engaging guided tours in Cape Town, Hazy View area, and Johannesburg. She also arranged to have a superb private guide for our stay in Kruger National Park.
In all, our agent did an excellent job, with only the brief trip into Namibia falling short of our expectations and the high standards she established with the rest of the itinerary. It would be difficult to find an agent who showed more concern for making this kind of once-in-a-lifetime trip more pleasant, entertaining, and truly memorable. She receives our enthusiastic recommendation.
Every part of the varied trip that our agent arranged was enjoyable and memorable. Nevertheless, we particularly cherish our first sighting of scores of elephants racing to the river in Botswana, the breathtaking view from Table Mountain in Cape Town, the great fun of the wine-tasting tram trip in Franschhoek, the thrill of seeing whales near Dyer’s Island, the off-the-beaten-track trip to a waterfall near Hazy View, and the sighting of all of the “big five” game animals in Thornybush, especially the rhinos and the lion pride that took down a kudu. In just reciting these moments, I have a renewed appreciation of how our agent made sure that our trip was varied and stimulating at all points.
If we were revising the trip in light of our experiences, we would spend two nights in Victoria Falls because Zimbabwe’s inefficient immigration services at the airport were so slow that we lost a half day of site-seeing. We would also delete the trip to Namibia: the lodge there was not up to the standards of any of the other places we stayed, and the safaris offered nothing unique. Nevertheless, we thoroughly enjoyed what we did do on the rest of the trip, and, although the phrase is overworked, we have to say that our agent gave us the most pleasurable and stimulating vacation, the journey of a lifetime!
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"Every part of the varied trip that our agent arranged was enjoyable and memorable."
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