The camps booked by our travel company in Botswana were excellent. Very comfortable, friendly staff, good food and knowledgeable guides. Five star rating for this.
My only complaint was with the air arrangements for the US to South Africa via Dubai. The travel agent hired by the travel company booked all the flights on one ticket and I could not change anything, included requesting seat assignments on the last 14-hour flight from Dubai to Chicago. This was in spite of signing up for the Emirates Air frequent flyer program.
This led to two problems. First, I spent at least an hour of my time unsucessfully trying to access my flight information, complicated by uneven internet service. Second, seats assigned on the 14-hour flight from Dubai to Chicago were interior seats meaning we had to disturb the (much younger) people in the end seats in order to get out to visit the rest rooms.
Witnessing a mini-drama involving impala snorting and keeping the eyes on a leopard, a hyena approaching, chasing the leopard up a tree and scattering the impala,. Got a great shot of the leopard standing on a branch in the tree.
Investigating making my own flight arrangements for the flight to Dubai and Johannesburg.. Perhaps pay the extra money to fly though Europe to shorten the 14 hour flight.
TRAVEL COMPANY COMMENTS:
We are so sorry that you ran into the issue, we are perplexed as Emirates is an outstanding airline. Our Company and our air agent had the seats and meals you requested confirmed, so the change made no sense. We contacted the airline to see the history of the booking to better understand what happened. Emirates said their record shows that the seats were changed at the airport or even cancelled in error on check in. You should have been able to do whatever you wanted to the record as far as seats, meals etc. They should never had advised you to go back to your agent. Emirates should have helped you, this is very standard procedure. I wish that we were notified by you or the airlines, we would have done all possible to cure the situation and having you avoid the frustration.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
Zicasso matches you with the world’s best travel specialists.
Get Your Trip Planned
"Based on our needs, Meg made a ton of recommendations, rather than just accommodating what we wanted. Her expertise was...
"My wife and I have nothing but high praise for this safari travel agency and all who were involved with setting up our...
Copyright © 2019 Zicasso, Inc. All Rights Reserved. CST 2124858-50.
Headquarters: 1580 W. El Camino Real, Suite 14,
Mountain View, CA 94040, USA
Denver Branch: 1437 Larimer Street, Suite 200,
Denver, CO 80202, USA