Booking the trip went well with our agent giving us a lot of patience despite multiple changes in the itinerary. Once we arrived in Africa though, there were multiple missteps that were frustrating. We were scheduled for a city tour during a national holiday, so everything was closed even though we had paid for entrance to things already. Tours for Robben island were already completely booked and our agent had reserved any tickets for us. This is something that should be known to book ahead by the company. Additionally, our rental car was delivered to us over two hours late and only after we called to ask what the issue was...something that our travel agent should be coordinating. We hire travel agents to help deal with the logistics and save us time, but I found we were still having to do a lot of checking and confirming on our own as it was clear the compnay was not doing that.
The safari was amazing
I would probably book the trip on my own.
TRAVEL COMPANY COMMENTS:
Thanks for your review for your recent Honeymoon trip to Southern Africa. I am pleased to know that 99% of the trip went well and that you had a wonderful time on safari. I hope you managed to get some good photos.
I am sorry about the city tour of Cape Town falling on a holiday. That was unfortunate and in hindsight seeing as you only had 2 days in Cape Town, we should have swopped that day with the Cape Peninsula day. As you know, Table Mountain was under maintenance for a few weeks over the time you were there, so that would not have been possible to do.
Regarding Robben Island, I did offer it to you in the itinerary and quote proposal of 10 May, but you chose to eliminate it. Again I am sorry as in winter they have limited departures and it does book up.
The car rental delivery was ordered for 9am to enable you to have breakfast first. I will request an explanation from them as to the cause of the delay. I apologize for this as well.
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