Very well organized. Heard what I had to say and prepared an itinerary reflecting our desires.
The whole trip was an outstanding experience.
The issue we had was not having a clear understanding of the visa situation crossing back and forth between Zimbabwe and Zambia. We ended paying over $500 in visas instead of $200 if we had been better informed and guided.
Some of the accommodations were a bit too ostentatious for my preference.
Although, all were very comfortable and provided outstanding service.
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