This was my first time ever using a travel agent as I usually plan trips on my own. From the moment I talked to my travel agent at the travel company, I was even more excited about our trip than ever. With the changes in travel due to covid, there were many changes to itineraries both at our request and due to closures or restrictions. We also considered adding people to our group which didn't come to fruition. Through all the planning stages, our agent listened to our requests and concerns and made fantastic suggestions to better suit what she could tell we were looking for. I think we finally hashed out all the changes just weeks before we traveled as we waited to see which sites were open. The travel agent remained patient and helpful the entire time.
On the trip, we had several things happen that you hope you won't deal with on a vacation starting with a lost suitcase carrying all of our hiking gear. Our agent did all the contacting the airline and was able to get them to agree to replace all of our expensive gear. She set up a way for us to get to an outfitter all while dealing with the issues which kept us unworried and enjoying the sites we had planned before our trek.
Meanwhile, we had the most amazing guide assigned to us for our entire trip. From the time we landed in Peru to the time we left, our guide kept us informed, educated, fed, and cared for. Our driver was with us the entire trip and was equally skilled at his job. The 3-day trek we went on from Lares was incredible. A mixture of challenging trails, passing out charitable food bags, installing solar lights for needy families, amazing food from our private chef, never to be forgotten scenery mixed with the joy and exhaustion and sense of accomplishment gained from this hike was exactly what we hoped for.
After a few more days of site seeing, we had another unforeseen incident when my son had an accident while working out. Our guide was close by and acted immediately to get us medical attention and stayed with us through the entire ambulance to emergency room experience. Our travel agent was on the phone working to get us the quickest flight possible back home. All ended well, but I can't imagine what the stress level would have been without their compassion, experience, and expertise. Words can't explain our appreciation for how they took care of us and ensured that we were taken care of despite our trip ending under a bit of gloom.
Needless to say, I am so glad that I didn't take care of this trip on my own. There is no way I could have planned this trip to be anywhere close to as amazing as it was let alone have the resources and people available to get us through the unexpected parts of this trip that might have ruined our experience without them. Thanks so much for everything our agent, guide, and team! I only wish I could give you more than 5 stars!
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