The agent is very responsive and provided very good service. Quite happy with most of the choices but suggested perhaps she should have more actual experience with the places and/or tours recommended.
driving from Dunedin to Te Anu. Beautiful.
The ' memorable ' unfortunately is negative: how terribly small and miserable the 'standard room' is at the resort in Lake Tekapo is. Never stayed in a room that small especially can't understand in such a place ( not a major city).
Perhaps cut out Lake Tekapo or make it just one night there.
TRAVEL COMPANY COMMENTS:
Thank you for taking the time to provide a review, we do appreciate your comments and we will certainly take them into account when making future recommendations.
It was advised that due to your travel dates being directly over Chinese New Year, that unfortunately many of our preferred properties were sold out and that all accommodation would be subject to what was still available. While I completely understand your disappointment in the hotel room at Lake Tekapo, it was advised at the time of booking that this was the only property that had a room available for your travel dates. This was not a location or property that was originally recommended, however as per your request we removed the boutique property in Twizel and included this location instead. Although it was a non-refundable rate I did provide you with a partial refund for this hotel as I understood you were disappointed.
I do apologise that you feel I should have had more experience in some of the locations and properties recommended. I was born and raised in New Zealand and I have extensively travelled the South Island. I always take into account my own personal experience as well as feedback from previous clients when making recommendations. Due to the time of year you were travelling and as advised multiple times during our phone calls and emails I could only book what was still available and as mentioned this was not always our preferred properties. I am sorry you were disappointed and I do apologise if you feel the availability issues over this time were not made clearer.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
Zicasso matches you with the world’s best travel specialists.
Get Your Trip Planned
"Our tour director as good, very informative and a nice man."
Copyright © 2021 Zicasso, Inc. All Rights Reserved. CST 2124858-50.
Headquarters: 650 Castro St., Suite 120,
Mountain View, CA 94041, USA