Worked with this travel specialist. She did a fantastic job of planning activities that corresponded to what we were interested in. We had 12 days in NZ, got to see a lot of the country, had personalized guides/tours several days. The guides were very knowledgeable and friendly, flexible when we wanted to stop and take pictures, arrived on time, got us back on time. Outstanding experiences, each day better than the one before.
The best part of the services was help leaving the US. Our first flight was delayed due to mechanical problems with the plane, so we missed all of the following connections including the flight to NZ. So we are at the airport, called our travel specialist and she was able to switch our flight to NZ for the next day (out of LA instead of SFO), got us reservations at a hotel in Marina del Rey, we spent the day at Venice Beach and watching surfers. Also contacted the first day events we missed due to the flight delay, and arranged for pickup at the airport in Aukland to resume the trip without event.
So bottom line, great experiences in NZ, accommodations great, guides great, and great service especially in fixing things when we missed our initial connections.
Would highly recommend them, and will use them when we go back.
Drives thru the southern alps, stargazing at Mt. Cook, personal guides to show us the sights, especially off the beaten paths.
Spend more time there. The trip from Christchurch to Franz Joseph glacier is a 4-5 hour drive, with so many places to stop, so many places to take a hike, we just couldn't fit it all in. Similarly farther south, from Franz Joseph to Queenstown. But such a great trip we will just have to go back for more.
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