The travel company got the job done but was frustratingly unresponsive at times. In addition, on two of our flights (one of which was a 12 hour flight), the travel company did not book us into seats next to each other. They were, however, very patient with our many requests and set up a very good itinerary for an excellent price.
We loved wine tasting on Waiheke and lounging at the hot water beach!
We would work with a different travel company if another company could hit the same price.
[Travel Company's Comments]
There definitely were some delays in responses from some of the suppliers in New Zealand which were frustrating to be sure. If Ms Johnston was frustrated by delays in our response to her requests, then we sincerely apologize for that. Our standard is to respond to clients within 24 hours – at a minimum – and if that was not Ms Johnston’s experience then she did not received the kind of attention we pride ourselves on.
Over the course of 6 weeks we presented several different itineraries and 5 different versions of their international and inter-New Zealand flights. When the final routing and travel dates settled, their tickets were issued 3 weeks prior to departure. We are sorry there were no longer seats available on the long flight for them to sit together.
We are glad to hear Ms Johnson thought the itinerary was good and found our prices to be excellent, but disappointed to hear she wouldn’t use our services again. Our agent enjoyed working with them on their arrangements.
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