My travel agency provided us with a great family trip to New Zealand. Our agent listened to what we wanted to do and put together a fun trip for us. All arrangements worked out fine, and all the providers had a positive impression of this travel agency. Our trip required coordinating travel for 6, with various arrivals and departures. And given we were traveling over the holidays, our travel agency was able to find us nice accommodations despite the timing and the need for space for 6. We wanted active travel - hiking, rafting, canyoneering, kayaking. And our agent was able to incorporate that into our itinerary.
A night at the hotel in Fjordland after several days on the trail in rain and sleet. The heli tour out of Queenstown - majestic mountains, beautiful way to see Milford Sound. Christmas day boat cruise in Marlborough Sound - feasting on green lip mussels, crayfish (lobster), and great wines and seeing Hector dolphins and blue penguins, Canyoneering in Able Tasman, gannet colony at Cape Kidnappers.
Skip the Last Light Lodge - food was good, accommodations weren't. B&B in Nelson was a 'we would prefer you not to' type of place, but there wasn't much else available in that area. We would have been better renting a house.
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