I was so impressed with the professionalism of our New Zealand tour company, especially our travel agent. Not only did our agent plan the perfect trip to New Zealand for our family of six, she handled last minute changes due to a family emergency without any problems. We were so anxious about planning such an expensive vacation without any face to face interaction with our travel agent, but we couldn't have been more pleased with our experience.
Our entire trip was fabulous, but the hotel we stayed in over Christmas (the Blue Pacific in Paihia) with the huge terrace overlooking the beach, was fantastic. Several of our excursions were incredible, including our guided Tongariro Crossing hike, whitewater rafting down a 22 foot waterfall on the Kaituna River in Rotorua, and OGO Rotorua (unexpected fun!).
We probably would have planned something to do in LA during our 12 hour layover. Even a driving tour of the city or a quick trip to the beach would have been better than 12 hours in the airport.
I also might have been happy to skip the Carino Dolphin Encounter that we did in Paihia. This was not the trip that we originally booked, which had originally included snorkeling and sailing on a catamaran. Due to travel plan changes we only had time to get on an afternoon dolphin encounter boat, which was 4 hours of cruising around the bay just looking for dolphins. We did see dolphins, which was nice for about 20 minutes.....4 hours was much too long, and no stops to swim or snorkle were allowed because the waves were too high. Quite disappointing.
Overall Comments about Zicasso:
My daughter found Zicasso on the internet. I had a lot of concern initially trusting a service that we found over the internet, since you hear so much about internet fraud and we were spending quite a bit of money on this trip. I can't tell you how pleased we have been with the service we received!!
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