My wife and I contacted Zicasso in June 2018 about our interest in traveling to Morocco and Spain for the Summer 2019. Zicasso recommended two top travel specialist partners as the best fit for my group of four people traveling together. After inquiring further my group selected this travel company & travel planner, CEO. Our travel planner was helpful in meeting our needs, answered all of our questions, and fine-tuned our travel itinerary based on our interest and travel style (Historical sites, Culture, Food, Romance) before we placed our deposits. Before travelling, we informed the planner that our group is Deaf and do not need the service of a sign language interpreter. Written documents given to us about the historical sites and our Boogie Board (electronic devise for notes) for communicating with the guides would be sufficient. Just a few days before the trip, he informed us he found American/Spanish/International sign language (ASL/SSL/ISL) interpreters in Spain would accompany my group to make the travel experience more meaningful with no extra charge. We were so impressed with his kind offer.
Communication: We were very impressed with the detail provided with each request - also very prompt. The level of service is rare and appreciated. Our travel planner kept us in touch with text throughout the tours to make sure we were fine and if there’s anything we needed, to contact him.
Guides: 10/10 for our drivers/tour guides! All of our guides (Morocco and Spain) have a wealth of knowledge - great personality - very vibrant, full of educational information, and very competent. Our guides have great attention to details and made sure there was anything we needed as well as made sure safety was high on the list. All of our guides kept us entertained with fascinating facts on each sites.
Tour: We had an excellent sampling of different historical sites and the tours were delightfully educational. For us, there was just the right balance of physical activity (walking), driving, high-speed train, and flying. There was always something interesting to do and learn.
Accommodations: All of the accommodations were clean and comfortable. Each had its own charm and the staff was friendly and accommodating.
Transport: We like to make special mention of our drivers who not only delivered us safely over difficult mountain road to the winery, to the highway or narrow roads in the cities but all were fantastic competent drivers. Despite the language barrier, we were able to communicate easily in gesture, added greatly to the camaraderie of the group.
Meals: In all cases the meals were very good and tasty. We appreciated the variety and immersed into the food culture. All of the breakfast at the hotels where we stayed were excellent and enjoyed the meals at restaurants along the way.
All of the tours we visited were enjoyable and memorable.
Morocco (Casablanca, Fez, Marrakech, and Essaouira)
Spain (Barcelona, Valencia, Madrid, Toledo, Seville, Granada, and Nerja)
Our trip to Morocco and Spain exceeded our expectations. If we could take our trip again, we would include as much time as possible doing local things with local people. We did not request this in our original itinerary but after touring the countries, we want to get behind the sense of a culture and understand what makes that destination tick. It’s not simply about getting from point A to point B, or ‘seeing the sights’ - anyone with a guidebook can do that. Perhaps experience a family homestay in Morocco (Berber family) and Spain (Spanish family).
Before closing, our travel planner (CEO of this travel company) took the train from Madrid to Seville to personally meet with us. This was the highlight of the entire trip. Not many CEOs would meet with their clients. We felt like royalty. Thank you! (10/10 for our travel planner/CEO)
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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